Missed Delivery Policy
Delivery Tracking & Policy on Customer Conduct
When your delivery driver arrives at your location, they will call the phone number provided on your order. The driver will make two call attempts to reach you. If there is no response, the driver will wait up to 3 minutes for contact or confirmation.
If we are unable to reach you or complete the delivery within that window, the driver will leave and proceed with the next scheduled delivery.
Our delivery system is highly detailed and designed for full accountability. We can see exactly when our drivers arrive at a customer’s location, how long they remain at the address, when they depart, and every attempt made to contact the customer—including call logs, text messages, and delivery notes. Drivers are instructed to clearly document every delivery attempt, including unanswered calls, knocks, and any issues encountered.
We ask that customers take responsibility for missed deliveries instead of blaming our drivers, especially when the system shows clear evidence of delivery attempts. Sending rude or disrespectful messages to our support chat or drivers will not be tolerated.
Going forward, any customer who engages in abusive behavior will be permanently banned from placing future orders.
Our team is here to provide a respectful and reliable service—and we expect the same in return.
We also reserve the right to charge a re-delivery fee if you contact us to reschedule your delivery after the driver is already en route to your location.
Please note that all orders are strategically placed on delivery routes, and drivers are expected to stay on schedule. If a delivery is missed, our driver will continue with the rest of their route. If this happens, you’ll need to contact Support via email or chat to arrange a re-delivery.
If your account has unpaid orders due to a missed delivery, we require you to pre-pay for your next delivery — NO EXCEPTIONS.
Adherence to this policy helps us achieve faster average delivery times for you and the rest of our customers.
Please also make sure to have your phone nearby during your delivery window so you don’t miss us. Thanks in advance for being ready and waiting for your delivery!
Keep in Mind
Save with Delivery
When you order cannabis from Gift Givers Rochester in New York, you're prioritizing yourself. Don't spend your valuable time driving to a dispensary when you can have it delivered straight to your door. We source all of our products from the finest growers in New York, so you can trust that you're getting high-quality cannabis.
Minimum order amount
$75 (before taxes and after discounts)***
within Zone 1.***
For orders in Zone 2 (15+ miles - 40 miles), the delivery minimum is $125 (before taxes and after discounts), and a $20 delivery surcharge will apply.
Please note that due to NYS Regulations
We can only deliver to private residences. Private Residence is defined to exclude hotels, weekly hotels, monthly hotels, motels, camps, campers, motor homes, universities, colleges and/or schools as well as housing, residences and/or dormitories of such universities, colleges and/or schools, and/or other vehicles and industrial and commercial facilities that do not also serve as residences.