Gift Givers Rochester: Refund and Exchange Policy

Gift Givers Rochester: Refund and Exchange Policy

At Gift Givers Rochester, we are committed to providing exceptional service and ensuring that your order reaches you in perfect condition. We understand the convenience of having your orders left at your doorstep or a specified location when receiving them by hand isn't possible. While we offer the option to authorize your delivery to be left without direct handover, we want to make sure our customers are fully informed about the implications of choosing this delivery method.

Please be advised that if you choose to authorize your delivery to be left without a direct handover to you or a designated recipient, Gift Givers Rochester cannot be held responsible for the safety and condition of your order once it has been delivered.

Our delivery drivers are trained to follow specific instructions and will ensure your order is left in a safe and secure location to the best of their ability. However, once the order is delivered and left as per your authorization, the responsibility for the order transfers to you.

This policy is in place to ensure clarity and understanding regarding the delivery process and to protect both our customers and our service. We highly recommend choosing a delivery option that allows for your order to be received by hand whenever possible. This ensures that your orders are handed over directly and securely, minimizing the risk of damage, loss, or theft.

We appreciate your understanding and cooperation in helping us maintain the highest standards of delivery service. Should you have any questions or need further clarification regarding our delivery options and policies, please do not hesitate to contact our customer service team. We're here to assist you and ensure your Gift Givers Rochester experience is as delightful and satisfying as possible.

Even Exchanges or Product Vouchers for Electronic Devices

At Gift Givers Rochester, we understand the importance of customer satisfaction and strive to ensure a positive experience for all our customers. If you encounter any issues with electronic devices purchased through our marketplace, we offer the flexibility of even exchanges or product vouchers.

How to Start an Exchange:

1. Proof of Defect: To initiate an exchange, please provide evidence of the defective item. This can be in the form of a picture or a video clearly showing the defect. Send this proof to support@giftgiversrochester.com.

2. Vendor Approval: Upon receiving your defective item information, we will forward it directly to the vendor for approval.

3. Receiving Your Product Voucher: Once your exchange request is approved by the vendor, we will send you a product voucher. This voucher will be sent to the email or phone number associated with your account with Gift Givers Rochester.

Please Note:

• Gift Givers Rochester is a marketplace catering to cannabis vendors.
• We do not pack or have any direct hand in the production or packaging of the products.
• Our role is to facilitate a smooth and satisfactory transaction between you and our vendors.

For any further assistance, please contact our support team at support@giftgiversrochester.com.

We appreciate your business and are here to ensure that your shopping experience with Gift Givers Rochester is a pleasant one.